You can exchange and return the proper quality Product within 14 calendar days from the receipt of the order. Exchange and return of the product is made only if the specified Product were not in use, its marketable state, consumer properties, seals, factory labels and original packaging are preserved, and also, if there is a document confirming the fact of purchase.
Jewelry, underwear, swimwear and perfume are not subject to return or exchange.
We do not accept for return items that do not comply with our return policy. Such items will be sent back to the buyer.
RETURN / EXCHANGE PROCEDURE
In Kiev, exchange or return of Product can be made through courier service, or by bringing the Product to our store at Vozdvyzhenska street, 9-19 from 11:00 AM to 08:00 PM.
In Odessa, exchange or return of Product can be made through courier service, or by bringing the Product to our store at Bunin street, 28 from 11:00 AM to 08:00 PM.
In Ukraine, exchange is possible through Nova Poshta courier service according to the company's tariffs. You can exchange or return the Product within 14 days from the date of purchase.